The Providers Card debit program ended on June 5, 2025
After five years of service, the Providers Card program ended on June 5, 2025. This means you will no longer be able to use your Providers Card and your debit account was closed.
This does not impact your EBT or SNAP (food stamps) and the Propel app is here to stay.
We’re sorry for any inconvenience this has caused.
Switch to Chime and get $100
To help with this transition, we've partnered with Chime®. Chime offers a similar checking account and Visa® Debit Card and is giving $100 to anyone who transfers a qualifying direct deposit to a new Chime account within 30 days*. Use promo code EARN100 when you open a new account.
Frequently asked questions#frequently-asked-questions
How do I update my Social Security direct deposit?#how-do-i-update-my-social-security-direct-deposit
Call the Social Security Administration at (800) 772-1213 to update your direct deposit information. You may need to go in person to make this change.
If the SSA asks for your account and routing number, you can view them by clicking on "Debit" in the Propel app from the “More” menu and then clicking on "View account info."
How do I update my payroll direct deposit?#how-do-i-update-my-payroll-direct-deposit
Contact your employer to update your direct deposit information.
Do I have to switch to Chime or open a Chime account?#do-i-have-to-switch-to-chime-or-open-a-chime-account
No. If you had been using your Providers Card, you may want a new bank account. But you can choose any bank you want. We think Chime is a great option, but you do not need to switch to Chime.
I have my tax refund coming to the Providers Card. What does this mean for me and what can I do?#i-have-my-tax-refund-coming-to-the-providers-card-what-does-this-mean-for-me-and-what-can-i-do
Call the IRS to update your deposit information directly at (800) 829-1040, Monday through Friday, from 7 AM to 7 PM. Ask to speak to someone in Account Management.
What should I do if I pay bills using this account?#what-should-i-do-if-i-pay-bills-using-this-account
Visit the websites of your service providers directly to update your billing information; any recurring charges that occur starting June 5, 2025 will be declined.
I liked this card. Why did you close it down?#i-liked-this-card-why-did-you-close-it-down
Our debit card wasn’t working as a business. We set out to offer a card with no monthly or hidden fees, and rather than change that, we made the difficult decision to end the program.
This allows us to focus on what we do best—improving EBT tools, benefits updates, and personalized ways to save money. The Propel app isn’t going anywhere.
We know switching banks can be difficult, and we want to help. Check out the information we've provided on this page and in-app, or email us with any questions at help@providerscard.com.
Where can I get my account statements?#where-can-i-get-my-account-statements
You can access your statements in the Propel app through December 5, 2025.
What should I do with my physical card?#what-should-i-do-with-my-physical-card
Please cut up and dispose of your Providers Card.
I have more questions and want to speak to someone.#i-have-more-questions-and-want-to-speak-to-someone
Please email us for help at help@providerscard.com.
Providers Card is issued by Sutton Bank, Members FDIC, pursuant to license by Mastercard International.
Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members, FDIC.
*To get the $100 reward, enter your promo code, enroll, and make your first qualifying Direct Deposit within 30 days of enrolling. See full terms at https://www.chime.com/earn100.