The Propel Guide To EBT In Puerto Rico

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Table of contents

Keeping track of all the EBT information out there can be overwhelming. So, we’ve broken down all the basics in one handy guide.

If you have a question that we haven’t answered here, let us know.

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My benefits were stolen off my EBT card. What can I do?#my-benefits-were-stolen-off-my-ebt-card-what-can-i-do

Call the Puerto Rico EBT hotline number at 1-877-467-4832. Your state may require you to change your PIN, report your card stolen, and/or request a new card.

If your benefits were electronically stolen (e.g., through skimming or phishing) between October 2022–December 20, 2024, you may be eligible to apply for reimbursement. Call the number above to ask about Puerto Rico's process.