The Propel Guide to EBT Theft in Texas

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My benefits were stolen off my EBT card. What can I do?#my-benefits-were-stolen-off-my-ebt-card-what-can-i-do

If your benefits were electronically stolen (e.g., through skimming or phishing) between October 2022–December 20, 2024, you may be eligible to apply for reimbursement.

  1. Request a new card and PIN immediately. You can do this through the YourTexasBenefits mobile app, by phone at (800) 777-7328), or at a local benefits office. Note: If your physical EBT card was stolen, unfortunately, the benefits cannot be replaced. In this case, file a police report.
  2. Fill out Form H1854, Affidavit for Unauthorized Use of Electronic Benefit Transfer Benefits. Important details:
    • You have 30 calendar days from the discovery of the theft to submit this form.
    • Make sure to fill out all details, including dates, amounts, and retailer/location for each fraudulent transaction.
    • Don't forget to sign the form.
    • Request a receipt and a copy of the form for your records.
  3. Your state will review the information to determine your eligibility for replacement benefits within 2 weeks. Please note:
    • The review process may take longer, as the form goes through multiple departments.
    • You can only receive a maximum of two months' worth of your normal allotment, regardless of the amount stolen.
    • You are limited to two replacements per fiscal year.
  4. To prevent future theft:
    • Keep your EBT card frozen when not in use.
    • Regularly check your transactions for any suspicious activity. Download the Propel App to monitor your transactions easily, and even get alerts for suspicious ones.

Note: TANF funds are treated like cash and cannot be replaced if stolen.

Sources and more information#sources-and-more-information

Learn more about theft reimbursement.