How to report a stolen EBT card in every state

If your EBT card goes missing, the first thing you should do is immediately report it lost or stolen to your state’s EBT office. Taking this step helps to ensure that your current card is deactivated and that a replacement is mailed to your address on file.

Federal law requires states to provide a way for you to report a lost card 24 hours a day, 7 days a week. In most cases, you can do this by calling a state-specific toll-free EBT customer service line, though some states may also allow reporting through their website or mobile app.

It typically takes between 7-10 business days to receive your new EBT card in the mail. Depending on your state, you might be able to pick up a new card in person at your local SNAP office the same day you report it missing.

Propel is the #1-rated EBT balance checking app

Download

State EBT customer service numbers#state-ebt-customer-service-numbers

Because every state manages its own EBT system, there isn't one single national number for replacements.

You can find your state’s EBT helpline on the back of your EBT card, but if your card is missing, you can find the number on your state’s official SNAP website.

For convenience, here are the EBT customer service numbers for all 50 states, plus Washington D.C., Guam, Puerto Rico, and the U.S. Virgin Islands.

What happens after you report your EBT card stolen?#what-happens-after-you-report-your-ebt-card-stolen

Once you report your EBT card lost or stolen, your state will immediately deactivate it. This means no one can use the old card to make purchases.

Here’s what will typically happen next:

1. Your replacement card is issued. Most states will automatically mail a new EBT card to the address they have on file. Be sure to update your mailing address if you've moved and haven't yet notified your local SNAP office.
2. Your benefits remain in your account. Losing your EBT card doesn't mean you no longer have the money that was in your account. Any unused SNAP or TANF benefits that were in your account when the card went missing should still be available once you activate your new card.
3. You’ll need to set a new PIN. When you get your replacement card, you'll need to reset your PIN before using it. You can usually do this by calling the same EBT customer service number you used to report it stolen.
4. You may need to report stolen benefits separately. Calling the EBT customer service number will deactivate your card and stop future transactions, but it does not address benefits that were already used. If your benefits were stolen before you reported your card missing, reporting EBT theft is a separate process that typically involves your local SNAP office.

Should I lock my card or report it stolen?#should-i-lock-my-card-or-report-it-stolen

Many EBT apps, like Propel, allow you to “lock” or “freeze” your EBT account. This is a great way to reduce the risk of new charges while you look for your card. However, locking your card does not replace the official process of reporting it lost or stolen to your state.

To get a new EBT card in your hands, you still have to contact your state’s EBT office directly. Making this official report is the most important thing you can do because it creates a time-stamped record for your account.

Under federal rules, the state takes over responsibility for your balance the moment you notify them. So if someone tries to use your card after you’ve reported it, the state is generally on the hook for those charges, and they won't be taken out of your benefits.

Remember, always notify your EBT office when your card goes missing, even if your card is locked.

Can you get stolen benefits replaced?#can-you-get-stolen-benefits-replaced

Replacing stolen SNAP benefits, sometimes called an EBT theft claim, depends on your state. Federal reimbursement for stolen SNAP benefits ended on December 20, 2024, so in most states, any benefits spent before you reported your card missing cannot be replaced. A few states, like California and Maryland, may still offer reimbursement using state funds.

TANF benefits are managed separately by each state, and replacement policies vary.

Check with your caseworker to see what options are available for both SNAP and TANF in your state, and be sure to ask about any deadlines or forms required, since some states only accept theft reports within a specific time frame.

How to protect your new card from theft#how-to-protect-your-new-card-from-theft

After receiving your new EBT card, there are several steps you can take to help keep your benefits safe.

• Set a strong PIN and keep it private. Avoid using easily guessed numbers like birthdays and never share your PIN with anyone.
• Securely store your card. Keep your EBT card in a wallet or other safe place and avoid leaving it in your car or anywhere unattended.
• Monitor your transactions. Check your balance and recent transactions online or through your EBT app. Report any suspicious activity immediately.
• Use card-locking features. Propel and other EBT apps let you lock your card if it’s misplaced or not in use. This can help prevent unauthorized charges.