The Propel Guide to EBT Theft in Connecticut

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My benefits were stolen off my EBT card. What can I do?#my-benefits-were-stolen-off-my-ebt-card-what-can-i-do

  1. Call Connecticut’s EBT Customer Service at 1-888-328-2666 to change your PIN.
  2. The Connecticut Department of Social Services may be able to replace your stolen SNAP money. Fill out this online form. Your claim must be submitted within 30 days of the theft. Learn more.

What is EBT card skimming and phishing?#what-is-ebt-card-skimming-and-phishing

Skimming and phishing scams are on the rise. Scammers hide skimming devices on card machines to steal your EBT information and PIN as you swipe your card, or send fraudulent texts pretending to be the government.

Does Propel protect against EBT theft?#does-propel-protect-against-ebt-theft

It is not possible for Propel to facilitate theft: we never save your EBT card number or PIN, and fully encrypt the data we do collect. We also never share or sell your information without your consent. To learn more about how we protect your data, please review our Privacy Policy.