How to change your EBT PIN

The best way to change your EBT PIN is to call the customer service number on the back of your EBT card and follow the instructions. You can also visit your local SNAP office in person or use your state’s online EBT portal.

Changing the PIN on your EBT card is a simple way to help keep your benefits safe from EBT theft. It’s a good idea to change your EBT PIN at the end of every month before you get the next month’s deposit.

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Step-by-step guide to changing your EBT PIN#step-by-step-guide-to-changing-your-ebt-pin

You can change your EBT PIN in just a few simple steps. The easiest way to do it is on the phone:

1. Call your state’s EBT customer service number.
2. Verify your identity by providing some basic information, like your date of birth and the last four digits of your Social Security Number.
3. Choose a new PIN that is not sequential and is difficult to guess, this means avoiding things like the year you were born or easy-to-guess combinations like 1234 or 9999.

You can also change your EBT PIN in person at a SNAP office near you or through the ConnectEBT or ebtEdge website.

When should I change my EBT PIN?#when-should-i-change-my-ebt-pin

You should change your EBT PIN before your benefits arrive at the start of each month to help keep your deposit safe from theft, or if you forgot your PIN and can’t use your EBT card.

You should also change your EBT PIN if you think someone might have access to it.

If you think someone in your life might have guessed your PIN or someone at the grocery store might have seen it when you were checking out at the register, you should change your EBT PIN as soon as possible.

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Other ways to keep your EBT card safe#other-ways-to-keep-your-ebt-card-safe

There are other steps you can take to protect yourself from EBT theft, including:

• Don’t share your EBT PIN: Even if they sound official, don’t share your PIN with anyone, including friends, family, grocery store employees, or bank tellers.
• Keep your EBT PIN hidden: Don’t write your PIN on your EBT card, and always cover the keypad when entering your PIN at the store.
• Monitor your EBT account: Use an app like Propel to check your balance regularly and make sure there are no unauthorized charges.
• Watch out for scams: Authorized agents and SNAP office employees will never text or message you on social media to ask for your EBT account information or PIN.
• Watch out for card skimmers: Don’t swipe your EBT card if the card reader looks damaged, loose, or shows other signs of tampering.

Is the Propel app safe?#is-the-propel-app-safe

Yes, Propel will never steal your EBT PIN or information. Using Propel to check your EBT balance doesn't make it any more likely your benefits will be stolen.

In fact, Propel offers security features that are designed to keep your benefits safe, like the ability to block certain transactions, lock your EBT card, or get an alert for any suspicious activity.