How to get a new EBT card
If you need a new Electronic Benefits Transfer (EBT) card because yours is lost, stolen, or set to expire soon, it’s a simple process and you may even be able to get it in a few days.
Getting a new EBT card can be as simple as making a single call to your state’s EBT customer service number or visiting your local SNAP office.
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Ordering a new EBT card#ordering-a-new-ebt-card
If your EBT card has been damaged, lost, or you’ve been a victim of EBT theft, you’ll need to replace your existing card. You can do so in one of a few ways:
- Call your state EBT office. Reach out to your state’s EBT customer service line to report your card lost or stolen. The card will be deactivated immediately, and you’ll receive a replacement card via mail in 7-10 days.
- Order a replacement EBT card online. Some states have online portals where you can request a replacement card. Navigate to the “replace card” page in the online portal, and your state will mail you a replacement within 7-10 days.
- Visit your local SNAP benefits office. You may be able to get a new EBT card faster if you can visit the SNAP office in person. Some local SNAP benefits offices can get you a new card the same day, while others can offer a replacement within a few days.
Renewing an EBT card#renewing-an-ebt-card
Like debit or credit cards, EBT cards have a standard expiration date. The month and year listed on the card are when the EBT card will expire.
EBT cards have expiration dates to account for wear and tear and for security updates.
You’ll likely need to recertify your SNAP benefits every 6 to 12 months, depending on where you live, although some recertification periods are longer or shorter. Recertification may come with an updated EBT card.
Keeping your EBT card safe#keeping-your-ebt-card-safe
EBT theft may be more common than you think, and it can happen to you even if you keep your card on you all the time. Here’s how you can protect yourself from potential theft:
- Keep your PIN private. Make it a habit to change your PIN each month before benefits arrive. Don’t share your PIN with anyone, and hide the PIN pad when you enter your four-digit code.
- Look out for card skimmers. Before swiping your EBT card at checkout, examine any card reader for signs of tampering, like glue marks, scratches, or loose parts. If you don’t trust the card reader, you can ask the cashier to check you out manually.
- Check your EBT card activity regularly so you can spot any suspicious spending the moment it starts.
- Lock your card when it’s not in use. Use a safe app like Propel to lock your card when you’re not using it, and turn on other security features like suspicious transaction monitoring if it’s available in your state.
